Box Office
01792 863722

Welcome to The Pontardawe Arts Centre

Always something to watch!


Our box office phone lines are currently open from 11am – 2pm & 3.30pm – 7.30pm Monday to Friday.

Mae llinellau ffôn y Swyddfa Docynnau ar agor o 11yb – 2yp a 3.30yp – 7.30yp Dydd llun i Dydd Gwener.

Useful Links/dolenni defnyddiol

Arts E-mail/E-bost Celfyddydol –
Youtube –
Noticeboard/Hysbysfwrdd –

Frequently Asked Questions

1. When are you reopening?

We have begun our phased plan for re-opening. However, please be aware that we’re required to strictly follow Welsh Government guidelines which can be malleable in this ever changing scenario.

Please check our noticeboard, website and social media pages for up to date information regarding this.

2. Can I come down to the Arts Centre?

Please do not come down to the Centre unless you have pre-arranged so or pre-booked.

Our doors remain closed to the general public and as a result you will not be allowed access.

3. What time is your box office currently open?

Our box office remains closed to in-person customers, however, you can call us from 11am – 2pm & 3.30pm – 7.30pm Monday to Friday on 01792 863722.

Please do not fret if there is no immediate answer as you can always leave a message or email us at

In either case we’ll get back to you as soon as we can.

4. I have a ticket for a rescheduled or cancelled show; how do I apply for a refund?

Please contact the box office via any of the above means and we’ll get back to your query as soon as possible.

Although we have made every effort to contact all customers regarding cancelled and rescheduled shows, it is still possible that we may have missed ticket holders due to the volume of refunds that required processing.

We ask you to please bear with us if this is the case.

5. Which shows are currently going ahead?

All shows which are currently on sale on our website are scheduled to go ahead at this time. However, dates, times and capacities are subject to change.

Please be aware that you can continue to buy in confidence and refunds are applicable for all re-arranged shows.

6. On your website some shows have reduced capacities, whilst others do not – why?

Some events are currently set at reduced capacities in line with social distancing guidelines, as they are scheduled to go ahead unless we revert to increased lockdown tiers.

However, some events will only go ahead only once full capacities are re-introduced and therefore, will be pushed back to a more suitable date if the regulations do not allow otherwise.

If the situation improves and full capacities are allowed by the time a socially distanced event comes around, then the capacities will be expanded closer to the date as a result.

7. When will your cinema reopen?

Limited Film Club screenings began on the 21st of June.

We are looking to schedule mainstream cinema screenings over the coming weeks and months.

The reason for this delay was in part due to the limited number of people allowed in the venue at one time and for this reason classes and workshops were prioritised.

In addition, the venue and programme has required constant re-organising to ensure both Welsh Government & Local Authority guidelines is followed.

8. I’ve ordered tickets to be delivered to my address. When can I expect to get them?

Due to the ongoing circumstances there may be a delay in posting out tickets to customers.

We are implementing a system to ensure that postage tickets will be sent out on a weekly basis for the time being.

If you are awaiting tickets for delivery, and you feel it has been sometime since you ordered them, please get in touch with us and we’ll make every effort to look into this matter for you.

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